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Customer Satisfaction – Winter 2022 Survey

Farrow has lasted the test of time. With over 100 years of experience, we have seen other companies in our industry come and go. We attribute this success to one main factor: how we partner with our clients. Your success and satisfaction is our number one. Unlike others who will not bend on their services, we meet you where you need us to.

Our Client Partnering colleagues will take the time to understand your business, your challenges and potential opportunities, to provide a solution that is right for you. We will help guide you, meeting regularly, to ensure we are exceeding your expectations and always looking for ways to improve.

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It is only natural that Customer Satisfaction is imbedded as a crucial component of the Quality Management System at Farrow. We are continually taking the pulse of our clients, both informally, through Quarterly Business Reviews, and formally, through formal surveys, focus groups, and client events.

In our Winter 2021 Customer Satisfaction Survey our client respondents indicated;

  • 93% are extremely or somewhat satisfied with our company as a whole
  • 91% are likely or somewhat likely to recommend Farrow company to others
  • 79% indicted they get a response to their call immediately, or within the hour

Customer Satisfaction Survey: Winter 2022

Explore Survey ResultsReview Survey One Pager

We donated on your behalf

Farrow donated $250 to three charities, $750 in total, which were chosen by three randomly selected survey participants. Below are the three chosen charities:

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Diabetes Canada

Diabetes Canada is a registered national charity whose mission includes serving the 11 million Canadians living with diabetes or prediabetes.

donate here

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Canadian Red Cross

The Canadian Red Cross is the leading humanitarian organization through which people voluntarily demonstrate their caring for others in need.

donate here

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Fight Like Mason

The Fight Like Mason Foundation aims to improve treatment, care, quality of life and awareness of patients diagnosed with childhood rhabdomyosarcoma.

donate here

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A big “thank you” to all of the individuals who participated in our Winter 2022 Customer Satisfaction Survey. Your feedback is always appreciated and important to us. Your input helps us continue to evolve and improve our services, so we can better assist you.

For additional information, or to learn why Farrow clients are so satisfied, contact us or email sales@farrow.com.

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