Customs Brokerage
Our licensed personnel have the customs broker experience, mandatory to help you with the intricacies of import procedures and product-specific government regulations.
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Canada's largest independently owned customs agent, with over 100 years of expertise in international trade.
Experienced & Reliable Professionals for Customs Brokerage, Freight & Logistics Services
Farrow is a diversified, family-owned customs broker and logistics provider with over 100 years of expertise in international trade. The organization is owned and operated by the third generation of the Farrow family, with the fourth generation being involved with daily operations. With over 700 employees and 29 offices and warehouse locations, Farrow is among the largest private and family-owned customs broker in North America.
One of Canada’s Best Managed Companies
For more than a decade we have been selected as one of Canada’s Best Managed Companies and are also a “Platinum Club” member, which speaks to the quality that makes us the best logistics partner for your organization.
One Brand – Endless Expertise
In addition to providing customs brokerage services, Farrow also operates four divisions under the Farrow brand:
- Farrow Logistics for North American Logistics
- Farrow Global Logistics for International Freight Forwarding Global Supply Chain
- Farrow Express for Expedited Deliveries
- Farrow Consulting for Import/Export and Trade Management Consulting
40% of our employees have customs licenses or hold a professional industry designation as a shipping or forwarding agent. Farrow has an industry-wide reputation among shipping and forwarding agents for delivering exceptional services, and providing clients large or small with outstanding personalized attention.
Our Mission
We are a trusted partner with our clients. We deliver the highest quality customized blend of compliance and international trade solutions with uncompromising, personalized customer service. We have real conversations among ourselves and with our clients. We utilize a consultative approach and innovative, technology based solutions. We are faster and more agile than our competitors.
Our Vision & Goals
We deliver “peace of mind” to our clients in navigating the complexities of global trade.
- To passionately execute our vision and mission
- One farrow – integration across all business lines
- To extend our brand into other product lines
- Continue to invest in, manage and develop our people
- Improve strong profit margins
- Reinvest in our communities
Our Values & Guiding Principles
We’re real people, family-owned, flexible and always deliver on our promises. To this end, we pledge to the Farrow Values:
- Integrity→ We never waver on our honesty and trust worthiness.
- Personalized Service→ Top down and bottom up customer service. Access to all levels of Farrow employees, whenever required.
- Professionalism→ Fairness and dignity are required at all times.
- Empowerment→ Enabling and inspiring confidence in employees to do the right thing.
- Loyalty→ 100 plus years of unwavering support and dedication to employees, clients and communities.
- Respect→ Strive to understand the points of view of others, actively listen and foster an inclusive environment.
- Social Responsibility→ As a good corporate citizen we will continue to support humanitarian, environmental and socially responsible initiatives.
Services
Farrow has an industry-wide reputation among shipping and forwarding agents, for delivering exceptional services.
International Freight Forwarding
Farrow Global Logistics works closely with our clients to customize global supply chain solutions based on the latest in freight forwarding technology and freight management strategies.
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Warehousing & Logistics
Our strategically placed warehouse locations will ease your international logistics management, providing swift and easy access to key border crossings, international airports and trade
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Customs Consulting
A complete range of international trade advisory services are available to ensure compliance with all applicable U.S. and Canadian customs regulations.
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Ground Transportation
We are your logistics link to quickly process shipments to and from the U.S. and other global destinations via international airports
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Awards & Associations
Awards:
Farrow is honoured to be an thirteeth-time, consecutive winner of the Canada’s Best Managed (CBM) Company Award for 2022.
Associations:
Farrow is a long-standing and reputable member of the customs brokerage community. We are proud to hold membership in the following associations:
- Canadian Society of Customs Brokers (CSCB)
- Customs-Trade Partnership against Terrorism
- Partners in Protection (P.I.P.)
Our History
A Proud Legacy of Customs Brokerage
Born in Ottawa, Russell Alexander Farrow moved to Windsor, Ontario in 1910, where he worked briefly as a Dominion Customs Appraiser, investigating duty drawback claims for the Department of National Revenue. The following year, he left the Department and started his own customs brokerage firm to service the bustling commercial ferry traffic between Detroit and Windsor.
Economic Prosperity & Industrial Expansion
The fledgling company temporarily ceased operations during WWI when the young Russell Farrow enlisted in the Canadian army and served with distinction on the Western Front.
Returning home in 1918, he soon revived the customs brokerage business and went on to enjoy considerable success during the period of economic prosperity and industrial expansion that followed the War.
Innovation in Integrated Logistics
Always seeking new opportunities, Russell Farrow was one of the first brokers in Canada to have his own delivery vehicles to provide customers with an integrated logistics service, offering both brokerage and transportation.
During the 1930’s, Russell Farrow also became actively involved in politics, both as a local organizer for the Liberal Party and as the mayor of Walkerville, Ontario in 1934.
In 1949, Russell Farrow passed away, at age 58.
A Leading Developer
Russell Farrow’s wife, Alice, assumed control of the company as President. She was followed by her two sons, Robinson R. Farrow and Huntley J. Farrow, both of whom steadily expanded the company’s local operations and facilities over the years. Recognizing the potential of computers, Huntley began, in the early 1960’s, to establish the company as a leading developer of programs, specifically tailored to international trade.
Huntley was actively involved in local politics, first as a councilor for the municipality of Riverside, Ontario and later for the city of Windsor, Ontario.
Dynamic Growth & Innovation in Customs Brokerage & Logistics
Beginning in the 1970’s with the acquisition of several smaller firms and the opening of branch offices across Ontario, Farrow has experienced a period of dynamic growth that has continued unabated, allowing us to provide the most advanced and encompassing services to our clients. In 1995, the company amalgamated with four other well-established customs brokers — Canadian Trade Resources Ltd. of Windsor, Henry Weiner Inc. and J.MacD.Thomson Ltd. both of Toronto, and Mid West Higinbotham Ltd. of Edmonton — to form an integrated national customs brokerage and logistics organization under the Farrow name.
Farrow Today – Customs Brokerage Today & into the Future
In 2008, the Farrow network was expanded further with the acquisition of CORTEZ Customhouse Brokerage Company and CORTEZ Global Logistics. Through acquisitions and strategic partnerships, we’ve significantly broadened our international freight forwarding and logistics capabilities as well as our services to and from Mexico, making us a truly international, single-vendor solution provider for virtually any customs brokerage and logistics needs.
Farrow was proud to celebrate its 100th anniversary in 2011.
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